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1. |
How
to purchase flowers on-line with Jurliss Flowers?
The
following steps show how to conduct on-line purchasing at
Jurliss Flowers website : |
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1. |
visit
www.jurliss.com. |
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2. |
select
the city to which bouquet of flowers will be
delivered. |
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3. |
select
the bouquet of flowers that meets your
requirement, and click at the Order
button. |
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4. |
fill
up the Delivery Information Form with yours and
the recipient's contact information, delivery date
and time, then click at the Submit button. |
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5. |
confirm
the delivery information entered by clicking at
the Confirm button. |
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6. |
enter
your credit card information and select your
preferred currency in the form which is posted by the
credit card payment gateway, and then click at
the Make Payment button. |
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7. |
an
on-line receipt will be shown when the transaction
is authorized by the credit card payment gateway. |
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8. |
you
will also be receiving two email receipts, one from the
credit card payment gateway and one from Jurliss Flowers. |
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Up to this point, on-line
transaction is considered as completed. You will receive an email when
the bouquet is delivered. Alternatively, you also can check the delivery status at our Delivery
Tracking Center by entering the Transaction ID which
is stated in the receipt.
(also see Customer
Guide : How to purchase on-line@Jurliss Flowers
for more details)
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2. |
Can
I purchase bouquets using currency other than US dollars? Absolutely
YES. Jurliss Flowers currently supports the following
currencies : -
Euro -
US Dollar
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Chinese Yuan
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Pounds Sterling -
Singapore Dollar -
Australian Dollar -
Malaysian Ringgit |
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3. |
What
currency will the credit card company be charging me? Your
credit card company or the credit card issuing bank will
be charging you the currency of the country where the
credit card was issued. For example, if you are holding a
credit card that was issued by a bank in the USA and this
credit card was used to purchase flowers on-line from
Jurliss Flowers in Singapore Dollar, say S$40.00. You will
be charged in US$ in your monthly credit card bill. The
exchange rate will be determined by your credit card
company. On the other hand, if you choose to pay Jurliss
Flowers in US Dollar, say US$22, your monthly credit card
bill will reflect this exact amount in US Dollar. |
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4. |
What
kind of notification will I be getting throughout the
whole purchasing process? Upon
successful on-line transaction, i.e. credit card
information entered has been authorized by the credit card
payment gateway, you will be receiving three types
of notifications through Email : 1.
Receipt from the Credit Card Payment Gateway This
is to inform the customer that the on-line transaction has
been processed. Information available in this receipt
includes
- the amount transacted
- Transaction ID
- time and date of transaction
- description of goods
- name of merchant (i.e. Jurliss Flowers) 2.
Receipt from Jurliss Flowers This
is also to inform the customer that the on-line
transaction has been processed. Information available in
this receipt includes
- the amount transacted
- Transaction ID
- description of goods
- product code
- sender information
- recipient information
- delivery information 3.
Delivery Status Update A
delivery status update will be sent via email to the
customer (i.e. sender) after the order has been delivered
to the recipient. Information available in this update
includes
- Transaction ID
- Name of recipient
- date of delivery |
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5. |
What
does the term "authorization" mean in on-line credit card transactions? Credit
card information (e.g. credit card number and expiry date)
that is entered at the merchant website for on-line
purchase will be forwarded to the customer's issuing bank
(i.e. the bank that issues the credit card to this
particular customer) for authorization. Authorization
includes validation of credit card information and credit card limits. If the authorization is successful, a
positive response will be sent back to the merchant. In
turn, the customer will be shown with an accepted on-line
credit card transaction message, e.g. a receipt. At this point of time,
the on-line credit card transaction is considered as
authorized by the issuing bank and the order has been
accepted by the merchant. However, the amount of purchase
has not been transferred to the merchant's account. |
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6. |
What
does the term "settlement" mean in on-line credit card transactions? Usually
at the end of the business day, merchants will
conclude the credit card sales by sending a settlement
request to their merchant banks. The merchant banks will
collect payments from issuing banks whose customers have
credit card transactions with these merchants.
After the settlement has been carried out, the respective
issuing banks will bill their customers for the amount
that these customers have spent at the merchant's stores or
on-line stores. |
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7. |
What
types of credit cards are accepted at Jurliss Flowers?
Currently,
Jurliss Flowers accepts the following credit cards :
- VISA
- EuroCard
- MasterCard
- American Express |
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8. |
How
to keep track of the delivery status after the purchase? To
keep track of the delivery status after the purchase, customer
may make use of our Delivery
Tracking Center. Although Jurliss Flowers updates
customers on delivery status through email, Delivery
Tracking Center serves as an alternative for
delivery status tracking. |
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