On-line Transactions

Security Concerns

Cancellation Policy

Substitution Policy

Delivery Policy

Refund Policy

Privacy Statement

Delivery Tracking Center

Messaging Center

Request for Quotation

Exclusive Purchase

Credit Points System

Discount Code

1.

How to purchase flowers on-line with Jurliss Flowers?

2.

Can I purchase bouquets using currency other than US dollars?

3.

What currency will the credit card company be charging me?

4.

What kind of notification will I be getting throughout the whole purchasing process?

5.

What does the term "authorization" mean in on-line credit card transactions?

6.

What does the term "settlement" mean in on-line credit card transactions?

7.

What types of credit cards are accepted in Jurliss Flowers?

8.

How to keep track of the delivery status after the purchase?

1.

How to purchase flowers on-line with Jurliss Flowers?

The following steps show how to conduct on-line purchasing at Jurliss Flowers website :

(also see Customer Guide : How to purchase on-line@Jurliss Flowers for more details)

2.

Can I purchase bouquets using currency other than US dollars?

Absolutely YES. Jurliss Flowers currently supports the following currencies :

- Euro

- US Dollar

- Chinese Yuan

- Pounds Sterling

- Singapore Dollar

- Australian Dollar

- Malaysian Ringgit

3.

What currency will the credit card company be charging me?

Your credit card company or the credit card issuing bank will be charging you the currency of the country where the credit card was issued. For example, if you are holding a credit card that was issued by a bank in the USA and this credit card was used to purchase flowers on-line from Jurliss Flowers in Singapore Dollar, say S$40.00. You will be charged in US$ in your monthly credit card bill. The exchange rate will be determined by your credit card company. On the other hand, if you choose to pay Jurliss Flowers in US Dollar, say US$22, your monthly credit card bill will reflect this exact amount in US Dollar.

4.

What kind of notification will I be getting throughout the whole purchasing process?

Upon successful on-line transaction, i.e. credit card information entered has been authorized by the credit card payment gateway, you will be receiving three types of notifications through Email :

1. Receipt from the Credit Card Payment Gateway

This is to inform the customer that the on-line transaction has been processed. Information available in this receipt includes

      -  the amount transacted

      -  Transaction ID

      -  time and date of transaction

      -  description of goods

      -  name of merchant (i.e. Jurliss Flowers)

2. Receipt from Jurliss Flowers

This is also to inform the customer that the on-line transaction has been processed. Information available in this receipt includes

      -  the amount transacted

      -  Transaction ID

      -  description of goods

      -  product code

      -  sender information

      -  recipient information

      -  delivery information

3. Delivery Status Update

A delivery status update will be sent via email to the customer (i.e. sender) after the order has been delivered to the recipient. Information available in this update includes

      -  Transaction ID

      -  Name of recipient

      -  date of delivery

5.

What does the term "authorization" mean in on-line credit card transactions?

Credit card information (e.g. credit card number and expiry date) that is entered at the merchant website for on-line purchase will be forwarded to the customer's issuing bank (i.e. the bank that issues the credit card to this particular customer) for authorization. Authorization includes validation of credit card information and credit card limits. If the authorization is successful, a positive response will be sent back to the merchant. In turn, the customer will be shown with an accepted on-line credit card transaction message, e.g. a receipt. At this point of time, the on-line credit card transaction is considered as authorized by the issuing bank and the order has been accepted by the merchant. However, the amount of purchase has not been transferred to the merchant's account.

6.

What does the term "settlement" mean in on-line credit card transactions?

Usually at the end of the business day, merchants will conclude the credit card sales by sending a settlement request to their merchant banks. The merchant banks will collect payments from issuing banks whose customers have credit card transactions with these merchants. After the settlement has been carried out, the respective issuing banks will bill their customers for the amount that these customers have spent at the merchant's stores or on-line stores.

7.

What types of credit cards are accepted at Jurliss Flowers?

Currently, Jurliss Flowers accepts the following credit cards :

     -  VISA

     -  MasterCard

8.

How to keep track of the delivery status after the purchase?

To keep track of the delivery status after the purchase, customer may make use of our Delivery Tracking Center. Although Jurliss Flowers updates customers on delivery status through email, Delivery Tracking Center serves as an alternative for delivery status tracking.