Customer Information Center
   
Cancellation Policy
   

1.

Under what circumstances when orders can be cancelled?

2.

How can I submit a cancellation request?

3.

Will I be notified about the cancellation status?
 
 

1.

Under what circumstances when orders can be cancelled?

Order can be cancelled at any time before delivery is made. To cancel the order, please call (65) 6788 5341 or (65) 6275 8221, or write to enquiry@jurliss.com.
   
The amount of refund related to an order cancellation is as follows

Amount Refunded

Conditions

100%

when credit card has not been charged AND flowers have not been ordered from our supplier.

90%

when credit card has been charged AND flowers have not been ordered from our supplier.

30%

after flowers have been ordered from our supplier.

0%

after packaging has been done.
 

2.

How can I submit a cancellation request?

To cancel the order, please fill in the Cancellation Form and click at the Submit button. Details such as Transaction ID, name of the sender and the recipient, and the telephone number of the recipient must be entered correctly as per printed on the receipt. Alternatively, may call us at (65) 6788 5341 or (65) 6275 8221, or write to enquiry@jurliss.com.
 

3.

Will I be notified about the cancellation status?

Yes. You will be notified via email.
 
 
 

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