Customer Information Center

   
Refund Policy
   

1.

Under what circumstances when refund is possible?

2.

How is the refund procedure being carried out?

Note : Refund will be given at the discretion of the company management.
 
 

1.

Under what circumstances when refund is possible?

Refund is possible under the following circumstances :

   

a.

Order is cancelled upon request.

To cancel the order, please call (65) 6788 5341 or (65) 6275 8221. Alternatively, may write to enquiry@jurliss.com.

   
The amount of refund related to an order cancellation is as follows.

Amount Refunded

Conditions

100%

when credit card has not been charged AND flowers have not been ordered from our supplier.

90%

when credit card has been charged AND flowers have not been ordered from our supplier.

30%

after flowers have been ordered from our supplier.

0%

after packaging has been done.

   

b.

Recipient does not satisfy with the bouquet delivered.

If the recipient does not satisfy with the bouquet delivered due to un-fresh flowers, or dissatisfy with the wrapping and arrangement, the customer who orders the bouquet of flowers will be given 100% refund, provided that 

»

the recipient returns the bouquet of flowers to Jurliss Flowers or our Business Partner at the address stated on the Delivery Order, with intact condition. AND

»

write us a feedback about yours or the recipient's dissatisfaction. Please state the Transaction ID, the sender and the recipient's name in the Feedback Form. This feedback will be used to help us to improve our customer service.

   

c.

Unavailability of flower types or colors

If the customer has ordered the flower types or colors that are not available (e.g. due to shortage in supply) at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and will be given 100% refund.
   
d. Destination of delivery is beyond our coverage
Examples are islands or areas that are not accessible by vehicles.
 

2.

How is the refund procedure being carried out?

Refund will be carried out within three days once one of the above mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Safe keep this refund notification for checking against your monthly credit card bill.

   
 
 

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Block 1002, Jalan Bukit Merah, Redhill Industrial Estate. #04-01. Singapore 159456.  Tel : (65) 6275 8221, (65) 6788 5341  Email : enquiry@jurliss.com

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