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a. |
Order
is cancelled upon request. |
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To
cancel the order, please call (65) 6788 5341 or (65) 6275 8221.
Alternatively, may write to enquiry@jurliss.com. |
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The amount of refund related to an order
cancellation is as follows. |
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Amount
Refunded |
Conditions |
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100% |
when credit card has not been
charged AND flowers have not been ordered from
our supplier. |
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90% |
when
credit card has been charged AND flowers have not been
ordered from our supplier. |
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30% |
after flowers have been ordered
from our supplier. |
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0% |
after packaging has been done. |
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b. |
Recipient
does not satisfy with the bouquet delivered. |
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If
the recipient does not satisfy with the bouquet
delivered due to un-fresh flowers, or dissatisfy
with the wrapping and arrangement, the customer
who orders the bouquet of flowers will be given
100% refund, provided that |
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» |
the
recipient returns the bouquet of flowers
to Jurliss Flowers or our Business Partner
at the address stated on the Delivery
Order, with intact condition. AND |
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» |
write
us a feedback
about yours or the recipient's
dissatisfaction. Please state the
Transaction ID, the sender and the
recipient's name in the Feedback Form.
This feedback will be used to help us to
improve our customer service. |
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c. |
Unavailability
of flower types or colors
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If the customer has
ordered the flower types or colors that are not
available (e.g. due to shortage in supply) at that
particular moment and cannot be fulfilled within
the specified time, the customer will be informed
and will be given 100% refund.
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| d. |
Destination of
delivery is beyond our coverage
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Examples are islands
or areas that are not accessible by vehicles.
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