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Order
Cancellation Policy |
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1.
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To
cancel the order, please call (65) 6788 5341 or (65) 6275 8221.
Alternatively, may write to enquiry@jurliss.com.
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2.
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Customer will be informed through email
if the order cancellation request has been accepted, although the
notification may not be immediate.
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3.
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The amount of refund related to an order
cancellation is as follows
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Amount
Refunded |
Conditions |
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100% |
when credit card has not been
charged AND flowers have not been ordered from
our supplier. |
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90% |
when
credit card has been charged AND flowers have not been
ordered from our supplier. |
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30% |
after flowers have been ordered
from our supplier. |
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0% |
after packaging has been done. |
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Delivery
Policy |
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1.
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Delivery service fee is included in the
quoted price. Besides Singapore, delivery service fee only covers
areas within or nearby the city. For places that are too far from the city,
customers will be informed if additional delivery
charge is required.
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2.
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Delivery
service available 7-Day-A-Week.
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3.
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The
delivery schedules for cities under our coverage are shown
as follows. Time and date mentioned below are the local
time and date.
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Please
contact us at (65) 7000-JURLISS or (65) 6275 8221
if urgent delivery is required. |
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Ordering
Time |
Delivery Time |
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(Mon-Fri) |
Same-Day
Morning* |
Same-Day
1pm
- 6pm |
Same-Day
6pm
- 9pm |
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Before
12 noon |
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√ |
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12
noon - 2pm |
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After
2pm |
next working
day afternoon |
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Ordering
Time |
Delivery Time |
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(Sat) |
Same-Day
Morning* |
Same-Day
1pm
- 6pm |
Same-Day
6pm
- 9pm |
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Before
12 noon |
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√ |
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After
12 noon |
next
working
day afternoon |
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Ordering
Time |
Delivery Time |
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(Sun
or Holidays) |
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Anytime |
next
working
day afternoon |
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Working Days :
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Mon ~ Fri : 10am ~ 6pm. Sat : 10am ~
2pm. Excluding Public Holidays.
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4.
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Customers are requested to provide the
following information at the on-line order form to facilitate prompt
fulfillment :
- Name of the recipient
- Address of the recipient
- Telephone number of the recipient
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5.
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Customers are requested to provide
information related to themselves at the on-line delivery
information form for the
purpose of status feedback (e.g. delivery status) :
- Name
- Email address
- Telephone number
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6.
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Bouquet will be delivered over the time
range selected by the customers. However, due to unpredictable
traffic condition and unforeseen circumstance, delivery arrival time
may be
out of the requested time range. So far, 98% of our delivery was
done on time.
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7.
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For delivery to the residential area, if
the recipient or the family members are not at home, the bouquet
will be placed outside the door of the designated address.
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Refund
Policy |
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Under the following circumstances, refund is possible :
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1.
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Cancellation
of order. Please see Order
Cancellation Policy for details.
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2.
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Recipient
does not satisfy with the quality of the bouquet (e.g. freshness,
packaging, or arrangement) on the day of delivery. Recipient is kindly requested to return
the bouquet and the Delivery Order (DO) to Jurliss Flowers or to the
address of our Business Partner stated on the DO. Recipient or the
sender is requested to
feedback the reason(s) of dissatisfaction using the on-line Feedback
Form. Refund will only be processed when the feedback form is
received and the ordered bouquet is returned in its original
condition.
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3.
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The colors and types of flowers ordered
by the customer are not available. Although this kind of cases can
be very rare, it can happen when the demand is high or the supply is
low during a particular season.
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4.
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Destination of delivery is far beyond
our coverage.
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Refunding process will be carried out
within three days when one of the conditions stated above is satisfied. Fund will be credited into the credit card
account that was debited.
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Note : Refund
will be given at the discretion of the company management.
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Substitution
Policy |
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1.
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We
will deliver the types, number of stalks and colors of main flowers that
customers have ordered. However, the filler and wrapper used and the way the
flowers is arranged may be slightly different from the image posted
on the web. Although there may be slight difference in packaging,
the end product will always be maintaining its professional
standard, quality and value.
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2.
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In
case of unavailability of flower types or colors that a customer has
ordered, we will inform the customer of the unavailability and will
give the customer a 100% refund. Reasons for unavailability of a
particular flower type or color could be due to flood that causing
shortage in supply.
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Privacy
Statement |
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Contact Information
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1.
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All customer's contact information (i.e.
customer's names, addresses and email of both the sender and
recipient) entered during the purchase ordering process will be kept
confidentially.
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2.
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Only sufficient contact information will
be printed on the Delivery Order for the purpose of delivery. The
following contact information will not be printed on the
Delivery Order :
- Contact information of the sender
- Email address of the
recipient
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3.
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All contact information collected will
not be sold, leased or given away for free to any other third-parties.
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4.
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Contact information of the
sender will be used by Jurliss Flowers for the following purposes :
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Fulfillment related purpose
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- confirmation of order
- delivery status update
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Marketing related purpose
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- update on new products and
services
- highlight special offers
- reminder of special occasions
- greeting from us during festive
seasons
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Market Analysis
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- to identify the origin, i.e.
country, of our customers
- to identify the best seller
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5.
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Contact information of the recipient
will be used for the following purposes :
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Fulfillment related purpose
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Marketing related purpose
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- update on new products and
services
- highlight special offers
- reminder of special occasions
- greeting from us during festive
seasons
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Market Analysis
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- to identify the popular
destination of delivery
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Cookies
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1.
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Cookies are small piece of information
that is written into the customer's PC by our merchant server for the purpose of providing
personalized services, e.g. greet the customer by name when the
customer visiting our
website.
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Jurliss Flowers's merchant server only
writes the sender's name back into the customer's PC (i.e. the
sender's PC).
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2.
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Cookies will not be written into the
customer's PC until the customer has submitted the Delivery
Information Form.
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Cookie is now a
common mechanism used by many on-line merchants or websites to
identify their regular on-line customers.
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Credit
Points Policy |
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1.
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The
amount of credit points to be awarded to an introducer may be
changed as and when required. The change will be reflected on the
page that used for submitting recommendation.
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Information
Security Policy |
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1.
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We,
as a merchant, will not keep customer's credit card
information. All credit card information (i.e. credit card number
and expiry date) are entered by the customer directly into the
online credit card payment form provided by the payment gateway, WorldPay*.
These credit card information will then be sent directly to WorldPay
via the SSL** secured channel.
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*
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WorldPay, a
renowned worldwide online payment gateway based in UK. WorldPay will safe-keep the
credit card information for the purpose of processing online credit
card transactions. This information is being stored in the Royal
Bank of Scotland's datacenter which governed by the bank's security
policies and procedures.
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**
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SSL (Secure Socket Layer
Encryption), is an industry standard security measures which is made
available through your browser. As users enter the payment
information, e.g. credit card information, at the online payment
page, these information will be captured and encrypted before being
transmitted over the Internet.
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2.
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The safely kept credit card information
by the payment gateway, WorldPay UK, will not be accessible by us, i.e. the
merchant.
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Terms
and Conditions for Valentine's Period Delivery |
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1.
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For delivery to offices, please ensure the office hour does not end before 6pm.
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2.
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For delivery to offices, please ensure the recipient is not a
temporary staff who is not known by anyone in the office.
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3.
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The bouquet will be brought back if the security does not allow the delivery to enter the office building and the recipient is not contactable.
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4.
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For delivery to residential addresses, the bouquet will be placed outside the unit or handed to the security if there is no one at home.
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5.
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The bouquet will be brought back if the security does not allow the delivery to enter the residential area and the recipient is not contactable.
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6.
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All detours or re-delivery will be placed in low priority. They might be delivered after 6pm. Extra S$12 delivery fee applied for detours or re-delivery.
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7.
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Such areas as Jurong Island, Changi Airport/Cargo Centre, Ministries, Millitary Buildings, and high security areas will be excluded from the delivery coverage.
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8.
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Request for change of delivery information or message has to be raised 2 days before the date of delivery.
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9.
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Delivery status will not be made known until the return of the delivery service, i.e. after 6pm.
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10.
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All cheque and cash payments need to be settled 2 days before the date of delivery.
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11.
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Order
Cancellation Policy applied.
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